Lady Solicitor Personal Injury Claim Lady Justice Old Bailer


Injury claims against the major supermarkets such as Tesco, Sainsburys and Morrisons are common. Accidents often occur as a result of food or liquid being spilt on the floor.

If a customer slips in the aisle of a supermarket, shop or store and suffers injury, they may well be entitled to bring an injury claim against the supermarket for compensation.

The owner of the supermarket, shop or store owes its customers a duty of care under the Occupiers Liability Act 1957. The Occupiers Liability Act obliges shop and supermarket owners to take “reasonable” steps to ensure that the premises are reasonably safe for its customers. This duty applies to everyone using the shop, so it's not just shoppers who are protected but also people such as delivery drivers and shop staff.

The key word here is “reasonable” and there is often a great deal of debate among personal injury solicitors about what is and what is not ‘reasonable' in any given situation.

The reasonableness test means that shop and supermarket owners are not obliged to ensure that the aisles and floors are completely spotless. It is also recognised that, with a heavy footfall of customers, items of food will get dropped on to the floor and spillages will occur.  Shops and supermarkets are not expected to have an army of staff standing by, ready to respond immediately a stray grape is dropped. Shops and supermarkets are only expected to do what is reasonable.

This means that in practice, shops and supermarkets need to devise and implement systems to ensure that their customers are reasonably safe. They are expected to carry out regular inspections and to clean up any hazard or spillage if it is found.

When an injury claim is made against a shop or supermarket the owner of the store will have to demonstrate that they had an adequate system of inspection in place and that this system was followed by the shop's staff.

People sometimes think that big household name supermarket chains like Sainsburys, Tesco and Morrisons or fast food shops such as McDonalds, Burger King and KFC will have bulletproof systems in place. However, this is not always the case.

An experienced supermarket accident solicitor who deals with supermarket tripping and slipping claims on a regular basis will know all the right questions to ask the shop's owners. Our solicitors routinely seek disclosure of the supermarket's paperwork in order to assess whether the store has proof that it followed its own written procedures. In our experience, shops and supermarkets are often unable to demonstrate that they have complied with their duties. If they can't then the injury solicitor should invite the shop to admit liability for the accident so that the injury lawyers can then concentrate on how much compensation the customer should receive for their injuries.

In addition to supermarket slips and trips, our injury solicitors are regularly consulted about other accidents in supermarkets and shops. If, for instance, someone suffers personal injury as a result of a broken shop fitting (rather than slipping on a spillage), then the store is unlikely to be able to show that it has taken reasonable care to avoid an accident. Breakages tend to have been there longer than spillages and the onus is on the shop to identify them and fix the problem before it causes injury to a customer.

If you do suffer injury in a supermarket or shop either from a trip or slip arising from a spillage or as a result of some other problem such as a broken shop fitting then we would recommend the following:-

Our injury claim solicitors are specialists in recovering compensation for people injured in supermarket accidents and accidents in shops, as well as accidents in fast food outlets and injuries suffered in pubs, bars and hotels. 

If you want to know where you stand, take advantage of our FREE LEGAL HELPLINE on 0800 955 1038.

We deal with supermarket accident claims on a no win-no fee basis, so you have nothing to lose by giving us a call. 

And under the NEW DEAL for accident victims we guarantee that you will receive 100% of your compensation. 

Call us now on 0800 955 1038